Refund Policy

Refund Window and Eligibility

You may request a full refund for any reason within 14 days of your first payment. The window is based on the record of your first successful payment, and eligibility is determined by the time your ticket is submitted. If you find that the service does not meet your needs after normal use, you may still request a refund within this period; a connection issue is not required as a reason.

This commitment starts with your first payment. Renewals, upgrades, and data package purchases do not reopen the refund window. If your request involves multiple orders, list each one separately so they can be checked individually; separate transactions will not be combined into an unconfirmed refund amount.

Eligible Requests and Cases Requiring Review

Requests made within the refund window are covered by the full-refund commitment when account ownership and successful payment records can be verified. Requests submitted after the window are not covered by this commitment. If a payment did not succeed or has not yet been confirmed as received, first check the transaction status to avoid requesting a refund for funds that were never collected.

Normal use of the data included in a plan is not, by itself, grounds for denying a refund within the window. This policy sets no additional threshold for the proportion of data used or deductions. For unusual usage beyond the plan's authorization, policy-violating accounts, or disputed transactions, the relevant records and Terms of Service should be reviewed. Explain the basis in your ticket rather than relying on a general statement such as “excessive use.”

How to Request a Refund and Required Information

1. Sign in to the user dashboard, review your order history, and confirm the payment, payment date, amount, and payment method you want reviewed.
2. Visit the support ticket page to submit your request. Include your username, order number, and refund request; list each order separately if there is more than one.
3. If the order cannot be matched to the payment record, provide proof of the transaction as requested in the ticket. You may conceal information unrelated to this transaction in screenshots, but leave the details needed for verification visible.
4. Check the verification result, refund amount, and progress in the original ticket. If more information is needed, reply in that ticket to keep the record complete.

Do not provide your account password, payment password, or private credentials. A refund request does not require you to describe your experience. If you would also like help investigating a connection issue, you may include relevant details, but troubleshooting is not a prerequisite for requesting a refund.

Refunds to the Original Payment Method and Payment Differences

Refunds are generally returned to the original payment method. Alipay and WeChat Pay orders must be matched to the original transaction and are handled by the respective provider. If a refund to the original method is unavailable, explain the situation in your ticket and confirm an appropriate arrangement first. Funds will not be redirected to an unrelated account by default, and account credit or other benefits do not count as a completed cash refund.

USDT transfers are handled differently from Alipay and WeChat Pay refunds; an on-chain transaction cannot simply be reversed. The original payment record must be checked in a ticket, and the receiving address and corresponding network must be confirmed before processing. Any network fees or other handling differences must be explained and confirmed in advance. No deduction amount is specified on this page.

Settlement Progress and Follow-Up

Accepting a request, initiating a refund, and receiving the funds are separate steps. Settlement time depends on order verification and payment-provider processing. This policy does not promise a fixed settlement timeframe that has not been confirmed by the provider. If your ticket shows that a refund was initiated but the funds have not arrived, check the original payment account and ask for a transaction status update in the same ticket.

Any changes to subscription access, data, or order status resulting from refund processing should be explained with the outcome. While a request is under review, “submitted” does not mean “settled.” If you disagree with the result, provide supporting order details in the ticket to continue the discussion. See the Privacy Policy for information about how account details are handled.