Frequently Asked Questions

No email address is required. Create an account with a username and password by following the prompts in the user dashboard. Keep your login details safe—you’ll need them to view orders, access subscription details and submit support tickets. Use a unique password, and don’t share your login details together with your subscription link. Since account creation doesn’t use an email address, don’t assume you can recover access by email. If you can’t log in, first check your username, keyboard input settings and saved password manager records, then use the recovery options actually available in the dashboard. Creating an account and purchasing a subscription are separate steps; check the plans page and order details for current prices.

There’s no limit on the number of devices that can be online at the same time, so changing devices alone doesn’t mean you need to choose a new plan. Supported platforms include Windows / macOS / iOS / Android / Linux. Sign in to your existing account on the new device, get the appropriate client and subscription details from the user dashboard, then follow the guide to import them. Device count and data allowance are different: unlimited devices doesn’t mean unlimited data, so check your plan usage in your account. If you no longer use an old device, remove any saved subscription details from it, especially before handing it to someone else. Client interfaces vary by operating system, so make sure the subscription is imported into the client you’re currently using.

Sign in to the user dashboard and check your current subscription details. In your client’s subscription or configuration manager, find the existing subscription, run an update and check the result. An update usually tells the client to reload servers and rules; it doesn’t mean you need to pay again. If the client says the link is invalid, check that it was copied in full, contains no extra spaces and isn’t outdated information from another account. If you need to import it again, use the information currently shown in the dashboard. While troubleshooting, avoid adding multiple configurations with the same name—you could switch to an older one and think the update failed. Your subscription link is an access credential: don’t post it publicly or leave it visible in a support-ticket screenshot.

Get the client and subscription details from the user dashboard. Marketing pages don’t provide direct installer links or live subscription URLs. Sign in to the dashboard, open the downloads area and select your operating system. For access permissions, follow the account status and instructions shown there. After installing the client, return to the dashboard for import instructions; signing in to the website doesn’t mean the client is connected. If you’ve used another account or service, check the current configuration’s name and source so you don’t mistake old details for a VPNKuaiWang subscription. If an import fails, save the error message and check the platform-specific steps in the Guides section to help distinguish installation, import and connection issues.

Temporarily disconnect the client and check whether your local network can still reach common websites. If it can’t, troubleshoot the local network first. Reconnect, test the same webpage while switching servers, and check that the client has selected a valid subscription. A connected status usually means the client completed a connection step; it doesn’t by itself confirm that browser traffic is using the intended route. Also check for conflicting system proxy, client routing and browser proxy settings. If only one website fails, note its error message and check the platform’s region requirements and your account status. If several websites fail, check network permissions, DNS settings and client logs.

Apps may connect to the internet in different ways. Some don’t use the system proxy, and others may be affected by client routing rules, in-app proxy settings or system network permissions. First check whether the client is using rule mode or another traffic-handling method, then see whether the target app is set to connect directly by a rule. If you need to change how traffic is handled, follow the instructions for your client and avoid enabling multiple tools that do similar things. After changing settings, fully quit and reopen the app so it doesn’t keep using an existing connection. If the app uses different domains for sign-in, content loading and downloads, check each failing step rather than judging the whole route by whether the app’s home screen opens.

Check the subscription update result in your client. Distinguish between an update that succeeded without changing the list and a request that failed. Make sure the active configuration is the one you just updated, and check whether search terms, region filters or favorites are hiding other servers. If the subscription manager has several similarly named entries, verify the import source and active status instead of relying on the name alone. If needed, get the current subscription details from the user dashboard, import them again using the guide, and check whether the list loads correctly. Don’t delete a working configuration before troubleshooting; record its settings first. If the problem persists, submit a support ticket with your client name, operating system and an error message with sensitive details removed.

Open a support ticket from the user dashboard. Include your operating system, client name, server region and route type, and say whether the issue occurs during sign-in, subscription import or app access. Keep the original error text where possible, and note whether all servers or only certain regions are affected, whether switching local networks changed anything, and what you’ve already tried. In screenshots, hide unnecessary account details, your full subscription link, password and sensitive payment information. Don’t send access credentials as regular attachments. Check logs and remove sensitive fields before sharing them. Clear reproduction steps are more useful than simply saying something doesn’t work, but you don’t need to repeatedly change network settings that haven’t been verified just to submit a ticket.

First check whether your local network is also slow, and pause large file transfers and other bandwidth-heavy tasks on your devices. Then compare different servers in the same region using the same app and content, before trying another suitable region. Don’t change video quality, client mode and server at the same time, or it’ll be hard to identify the cause. Use the descriptions of IEPL dedicated, relay and direct routes to choose what to test, but don’t assume a route is faster based on its name alone. Wi-Fi signal, your carrier’s routing and the target platform’s service status can all affect performance. Once you find a usable server, keep the settings steady and monitor it. If the issue continues, note when it occurred and the server name in a support ticket; don’t rely on a single speed test as the whole picture.

These terms describe how a connection route is arranged; they don’t guarantee a particular result every time. Start with your use case: remote work may depend on a stable connection, streaming on platform region and content availability, and AI tools on service-region and account requirements. Test actual access on your local network and keep the conditions consistent. A closer region doesn’t necessarily have a better carrier route, and server names can’t replace testing in the app. VPNKuaiWang covers 100+ countries / 180+ routes. Check the server list for available options and route descriptions. Once you’ve chosen a route, there’s no need to switch repeatedly to chase a particular reading—especially during sign-in or an ongoing session.

Network connectivity and a platform’s access rules are separate issues. A platform may consider your exit region, account region, subscription benefits, browser cache and its own risk controls when deciding whether you can access a service. A successful connection doesn’t guarantee access to every feature or title. Check the service’s published regional requirements and your account status, then confirm that the client rules are routing those requests through the intended server. After changing regions, close and reopen the app so new connections are established. Keep your environment consistent when signing in, and avoid switching regions repeatedly. Streaming catalogs and AI tool availability can change, so follow the platform’s current rules. If you see a specific account or region message, don’t assume bandwidth is the cause.

No. A speed test site and a video platform may use different routes. Playback can also be affected by content delivery, video quality settings, device decoding and your local Wi-Fi. Compare routes using the same video, and note whether playback starts slowly, buffers mid-stream or stalls only when you change quality. Troubleshoot based on what you observe. If lowering the quality helps, that only tells you the playback conditions changed; it doesn’t prove the service route is at fault. Check background syncing, downloads and network use by other devices, too. When testing AI tools, pay attention to the actual interaction—such as page loading and whether responses continue normally—instead of using a single speed-test result as a substitute for app performance or as a basis for guaranteed speeds.

Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB and ¥28/month for 500GB. Data resets monthly on the activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Choose based on your usage habits, considering video streaming, large file transfers and everyday browsing separately. Unlimited devices doesn’t mean unlimited data. For reset dates, check your current subscription activation details and the dashboard rather than assuming they follow calendar months. Before upgrading, review the order details in the dashboard and confirm the new plan and proration before proceeding. If you have questions about an order, save the relevant page details and ask through a support ticket; don’t try to calculate billing periods or prices that aren’t listed here.

Data packages are ¥158/300GB, ¥358/1000GB and ¥658/3000GB. They last until used and never expire. Monthly plans reset data each month on the activation date. The main difference is how data is allocated over time; don’t compare only the order total or mistake “never expires” for unlimited data. If your usage is irregular, check the data packages against how often you connect. For regular use, compare your needs with the monthly plan allowances. If you already have a subscription and want to change billing or add another product, read the current order details in the dashboard to confirm how it works. The facts listed here don’t specify how products combine or which allowance is used first, so we won’t infer those rules. Ask through a support ticket before paying if you’re unsure.

We accept Alipay / WeChat Pay / USDT. Start the payment process from the order in your user dashboard, and check the order details and on-screen instructions. Don’t use payment details forwarded by someone else. If the order doesn’t update after payment, return to the original order to check its status. Confirm that payment completed and that you’re signed in to the account used to create the order. Don’t create the same order repeatedly or pay again before confirming the result. If you need help, include the order ID, payment method and relevant payment status in a support ticket, and hide unrelated payment account details. For USDT, follow only the information shown on the payment page at the time. This page doesn’t provide wallet addresses or specify any additional supported networks or currencies.

VPNKuaiWang offers a 14-day no-questions-asked refund. To request one, first review the eligibility details in the refund policy, then sign in to the user dashboard and submit a support ticket with the order you want refunded and an order ID we can verify. You can describe what happened to help us process the request, but troubleshooting isn’t a prerequisite for a no-questions-asked refund. Before submitting, make sure you’re signed in to the account used for the original order. Don’t send your password or full subscription link. Eligibility and handling are subject to the refund policy and order verification. This page doesn’t promise any additional processing or payment arrival times. If you already have a related support ticket, add the details there to keep the order and request history together.